Terms and Conditions
Edith Hoft – Retail Showroom & E-Commerce
Last Updated: 03/04/2026
These Terms and Conditions (“Terms”) govern all purchases made through the Edith Hoft retail showroom, website, and any online sales platforms operated by Edith Hoft (“Company”, “we”, “us”, or “our”).
These Terms apply to all products sold by Edith Hoft including, but not limited to:
Wallcoverings and wallpaper
Paint and finishes
Window treatments and custom window coverings
Fabrics and textiles
Furniture
Decorative accessories and home décor
Custom or special-order items
By purchasing products from Edith Hoft, whether in-store or online, you agree to be bound by these Terms.
1. Order Accuracy
Customers are responsible for reviewing all order details prior to completing their purchase.
PLEASE REVIEW ORDER FOR ACCURACY AS ALL SALES ARE FINAL AND NO RETURNS FOR OVERAGE WILL BE ACCEPTED. CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCE.
Once an order has been placed and confirmed, it cannot be canceled, modified, or refunded except where required by applicable law.
2. Inspection of Products Upon Delivery
Upon receipt of your order, all products must be inspected immediately.
Customers must verify that the correct items, colors, materials, sizes, and quantities have been received.
UPON RECEIPT OF MATERIAL, CAREFULLY INSPECT ALL BOLTS BEFORE CUTTING AND HANGING. CONFIRM THAT YOU’VE RECEIVED THE CORRECT COLOR, ITEM AND QUANTITY.
Customers must report shipping damage, defects, or incorrect items within 48 hours of delivery.
Failure to inspect materials before installation, cutting, fabrication, or use may void eligibility for claims.
3. Installation Inspection Procedure (Applicable to Wallcoverings and Similar Materials)
For wallcoverings and similar installed materials, the following inspection procedure must be followed.
IF NO DEFECT IS EVIDENT BEFORE INSTALLATION, THE MATERIAL SHOULD BE INSPECTED AFTER THREE (3) STRIPS ARE INSTALLED. IF ANY DEFECT IS EVIDENT AT THIS TIME (OR AT ANY POINT IN THE INSTALLATION) NO ADDITIONAL MATERIAL SHOULD BE HUNG UNTIL PHILLIP JEFFRIES IS NOTIFIED.
NO CLAIMS WILL BE ALLOWED FOR MORE THAN THREE (3) STRIPS ON THE WALL.
Failure to follow this procedure may result in denial of claims.
4. Claims Policy
All claims must meet the following conditions:
• Claims must be submitted within 30 days of the invoice date
• Claims must include proof of purchase
• Claims must include photos or documentation when requested
ALL CLAIMS MUST BE MADE WITHIN 30 DAYS OF THE INVOICE DATE.
Claims submitted after this period will not be accepted.
5. Labor and Installation Liability
Edith Hoft is not responsible for labor, installation, fabrication, or contractor expenses.
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCE.
This includes but is not limited to:
installation labor
removal costs
fabrication or sewing costs
contractor or installer expenses
project delays
Customers are responsible for hiring qualified installers and contractors.
6. Refunds, Returns, and Restocking Policy
Because many Edith Hoft products are custom ordered, cut-to-order, or designer materials, the following policies apply.
All Sales Final
Unless required by law, all sales are final.
Returns are not accepted for:
Overage material
Custom or special orders
Fabric cut yardage
Custom window treatments
Installed materials
Opened paint containers
Used or damaged items
Clearance or final sale items
Authorized Returns
If a return is approved by Edith Hoft:
A return authorization must be obtained in advance
Items must be unused and in original packaging
Items must be returned within 10 days of authorization
Restocking Fees
Approved returns may be subject to a restocking fee of up to 25% of the purchase price.
Original shipping and handling charges are non-refundable.
Customers are responsible for return shipping costs.
7. Product Variations
Many of the products sold by Edith Hoft are natural, handmade, or manufactured in small batches.
Variations may occur including:
dye lot differences
color variations
natural texture differences
pattern repeat differences
slight variations in fabric or wallpaper
These variations are normal and not considered defects.
Customers are encouraged to review samples before placing large orders.
8. Custom and Special Orders
Custom, made-to-order, or special-order items may include:
window treatments
custom upholstery
cut fabric yardage
custom paint colors
custom furniture or décor
All custom orders are non-cancelable and non-refundable once production begins.
9. Pricing and Payment
All prices are listed in U.S. dollars (USD).
Edith Hoft reserves the right to:
correct pricing errors
cancel orders due to pricing mistakes
change prices without prior notice
Full payment may be required before processing or shipping an order.
Custom orders may require deposits or full payment in advance.
10. Shipping and Delivery
Shipping dates are estimates and not guaranteed.
Edith Hoft is not responsible for delays caused by:
carriers or freight companies
weather conditions
supply chain issues
customs or import regulations
events outside of our control
Customers must report shipping damage immediately to the carrier.
11. Limitation of Liability
To the fullest extent permitted by law, Edith Hoft shall not be liable for any:
indirect damages
incidental damages
consequential damages
loss of profits or project delays
Our maximum liability shall not exceed the purchase price of the product.
12. Warranty Disclaimer
Except where required by law, products are sold “as is” without warranties of any kind, express or implied.
This includes warranties of:
merchantability
fitness for a particular purpose
compatibility with specific installations
Manufacturer warranties, if applicable, are handled directly through the manufacturer.
13. Website Use
All content on the Edith Hoft website, including images, product descriptions, and designs, is protected by intellectual property laws.
Users may not reproduce or distribute website content without permission.
14. Privacy
Customer information is handled in accordance with our Privacy Policy.
Personal information is used only for order processing, customer service, and legal compliance.
15. Governing Law
These Terms shall be governed by the laws of the State of Florida.
Any legal disputes shall be resolved in the courts located in Florida.
16. Modifications to Terms
Edith Hoft reserves the right to modify these Terms at any time.
Updates will take effect immediately once posted on the website.
17. Contact Information
For questions, claims, or customer support:
Edith Hoft
orders@edithhoft.com